Privacy Policy 1slot — Your Personal Information Is Protected

1 Information We Collect

When you register and use the 1slot platform, we may collect various categories of information depending on the nature of your interaction with the platform:

• Identity information: full name, MyKad number or valid identification document, date of birth and gender
• Contact information: email address, mobile phone number and mailing address
• Financial information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account numbers for DuitNow and FPX purposes, and deposit and withdrawal transaction history
• Login and session information: username, encrypted password, IP address, and login and logout timestamps
• Device information: browser type, operating system, device model and unique device identifier
• Activity information: game history, betting data, game preferences and bonus usage
• Communication information: support conversation records, complaints, feedback and any correspondence you send to us

We may also receive information about you from legitimate third-party sources where required for identity verification or fraud prevention processes.

2 How We Use Your Information

The information collected is used for various legitimate purposes in the context of operating an online gambling platform:

• Member registration, verification and account management
• Processing deposits, withdrawals and other financial transactions
• Fulfilling Know Your Customer (KYC) requirements and anti-money laundering prevention
• Providing access to gaming products such as online slots, live casino, sports betting, fish shooting and mix parlay
• Managing promotions, bonuses and VIP loyalty programmes
• Providing 24/7 customer support via live chat and email in Malay and English
• Detecting and preventing fraudulent activity, hacking and system abuse
• Analysing platform performance for ongoing improvement purposes
• Complying with legal requirements and applicable international licensing regulations
• Sending account-related communications, security updates and promotions you have agreed to receive

3 Information Sharing and Disclosure

1slot does not sell members' personal information to any third party for marketing purposes. However, there are limited circumstances in which we may share your information:

• Payment service providers: to process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets (USDT, BTC, ETH)
• Gaming platform providers: the minimum information required for game session management and jackpot settlement
• KYC processing and identity verification companies: to ensure compliance with relevant requirements
• Government authorities or law enforcement bodies: where required by court order or legitimate legal requirement
• Professional advisers such as lawyers, accountants or auditors: subject to binding confidentiality obligations

All third parties involved are required to comply with data protection requirements equal to or higher than the standards we apply.

4 Data Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or unlawful disclosure:

• SSL/TLS encryption on all communications between your browser and our servers
• Password storage using strong cryptographic hashing algorithms — actual passwords are not stored in our system
• Strict internal access controls — only authorised personnel may access members' personal data
• Continuous security monitoring and intrusion detection systems
• Regular security audits by qualified independent parties
• Clear incident management procedures to handle any data breach that may occur

While we take all reasonable steps, no security system can be guaranteed to be one hundred percent secure. We encourage you to also take responsibility by not sharing your account password with anyone.

5 Cookies and Tracking Technologies

The 1slot platform uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. The cookies we use fall into several categories:

• Essential cookies: required for basic platform functions such as login session management and security — cannot be disabled
• Preference cookies: store language settings, display themes and other personal preferences you have set
• Analytics cookies: help us understand platform usage patterns for improvement purposes — data is collected anonymously
• Performance cookies: monitor page loading speeds and identify technical issues

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on our platform.

6 Your Rights Regarding Personal Data

As a data subject, you hold the following rights regarding the personal information we hold:

• Right of access: request a copy of your personal data that we hold
• Right of rectification: request correction of inaccurate or incomplete information
• Right of erasure: request that your personal data be deleted under certain permitted circumstances
• Right to object: object to the processing of your data for specific purposes such as direct marketing
• Right to portability: receive a copy of your data in a machine-readable format
• Right to restriction: request that the processing of your data be limited under certain circumstances

To exercise any of the above rights, please contact our support team via live chat or submit a written request through our official email. Every request will be processed within a reasonable period subject to identity verification requirements.

7 International Data Transfers

As 1slot operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that:

• Every data transfer is carried out in accordance with recognised protection mechanisms, including standard contractual clauses or equivalent safeguards
• Data recipients outside Malaysia are required to comply with data protection standards comparable to this policy
• The level of protection given to your data is not reduced solely because of a cross-border transfer

8 Underage Users

We do not accept registrations from individuals under 21 years of age. If we find that personal data of an individual below this age limit has been collected without valid consent, we will take immediate steps to delete that information and close the relevant account.

The identity verification (KYC) process we implement serves as an additional layer of protection to ensure only individuals who meet the age requirement are permitted to use our platform. Parents and guardians are encouraged to monitor their children's internet use.

9 Changes to This Privacy Policy

1slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal developments or new operational requirements.

Any material changes will be communicated to members through:

• A notice placed on the platform's main page
• A notification email sent to the address registered in your account
• An update to the effective date shown at the top of this document

Continued use of the platform after the effective date of such changes is considered your acceptance of the updated terms. You are encouraged to review this policy periodically.

10 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:

• Live chat support: available 24/7 directly through the platform in Malay and English
• Support email: [email protected]

We are committed to responding to every privacy-related inquiry within a reasonable time and providing clear, satisfactory answers.